Refund Policy

Last updated on September 26, 2023

Classes and Camps
Elite Athletics Sports Complex will gladly refund customers for any remaining classes and camps that they have not taken within the session, provided the events have not passed on the calendar before the request has been sent. Any Camp refund requests must be received a week in advance of the registered day. All refund requests must be made in the form of an email to the facility or program personnel. In the event that a customer is unable to attend a class, they are required to inform Elite Athletics Sports Complex. We will invite them to take a makeup class on another day, date, or time based on availability. Please note that makeup classes are not guaranteed. All makeup classes must be done during the season the missed class was scheduled in. Also, we will not grant any refunds “after the fact” of a no-show.

Leagues and Teams
After the customer pays their league fee, they are committed to the team/league and no refund will be granted except in the case of individual free agent players where a team is not found for the player by Elite Athletics Sports Complex management.  The no refund policy includes games missed for any reason, including suspensions due to poor conduct within our facility and forfeited teams. Refunds are permitted only if the player finds a replacement that is acceptable to their teammates and team manager. The new player is required to make payment before any refund will be processed for the player leaving. Elite Athletics Sports Complex will assist in the exchange while communicating with the players.

All Other Transactions
All other purchases, including but not limited to concession, food and drink, passes, parties and promotional sales are final and non-refundable.

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